When is my final payment due?


You might have 10 different questions before booking, leaving home or arriving at your Hamilton Island accommodation. Below are the most common faqs we’re asked. For everything else, just call us on 1300 653 997.

When is my final payment due?

30 days prior to your arrival on Hamilton Island.

When can I call to discuss the best option to suit my requirements?

We are available 7 days per week – 8.30am to 7.30pm Monday to Friday and 9am to 5pm on weekends and public holidays. Feel free to call or email.

We have viewed every single property on the website. We have also lived on Hamilton Island for several years so we know the area and the properties inside and out. Let us help you choose the best option for your next luxury Hamilton Island holiday.

What type of payment do you accept?

Payment options are:

  • Visa and MasterCard- 1.08% transaction fee.
  • Amex – 1.8% transaction fee.
  • Direct Deposit – no transaction fee:

BSB: 084 917
Account: 292228356
Name: Whitsunday Holidays – National Australia Bank

Or you can book securely online with our Hamilton Island Booking System.

What is the cancellation policy?

20% Booking Deposit is non-refundable but is transferable to another date within the same property (outside of 30 days prior to arrival. Balance (due 30 days prior to arrival) AND the deposit becomes strictly non-refundable and non-transferable. The only exception is if the booking can be replaced. $200 cancellation fee applies. Travel Insurance is highly recommended. Please refer to full Booking Terms and Conditions for further details.

What have other guests thought of the property and booking service?

We are very particular with which properties we list on the website. Only a luxury standard is accepted and is only listed after thorough inspection from a member of our team. We also revisit the properties at least every 3 months to ensure the luxury standard is maintained. Please visit our Accommodation page to see testimonials for individual properties.

How do I know what time the valet service will collect me from the apartment for my departure?

The valet service provides you with a ‘information page’ on arrival. This will tell you your departure time.

How do I get to Hamilton Island

You can drive to Hamilton Island or fly to Hamilton Island!

See our About Hamilton Island page for all the information you’ll need to get here and enjoy the Whitsundays.

How do I collect the keys for my Hamilton Island apartment and buggy?

The valet service has the keys and will take you directly to your apartment.

Do I have to complete the Booking Form?

Yes, the Booking Form needs to be completed and faxed to 07 3011 1059. This is also due 30 days prior to arrival.

You need to ensure you complete your arrival and departure details so that the valet service can be organised to meet you.

At least one drivers license and credit card section MUST be completed for security purposes.

Can I book Hamilton Island Accommodation online?

Yes, check availability for your preferred property by clicking on the individual property page. Go to the “Availability” tab and then click the orange button saying “Book Now”.

Click here to get started with booking your Hamilton Island Accommodation.

When are peak and off peak periods?

Peak periods are listed below, all other dates are at the off peak rate.

  • Easter – Good Friday to Easter Tuesday
  • June Outrigger Cup
  • August Hamilton Island Race Week (normally around the 19th to 29th August each year)
  • Chistmas/New Year Period, 21st December to 10th January
What type of amenities will be included?

Rate includes complimentary buggy. All properties are self-contained with kitchen and laundry. Pool in most complexes. Refer individual property pages for further details.

Do I need to charge buggy daily and at the end of my stay?

Yes, please ensure you charge the buggy during your stay as instructed by the valet service on arrival – either overnight or every time you are parked in the buggy port, depending on the make of the buggy.  There are also instructions in the compendium in the property.

Important: on departure please leave the buggy charging ready for the next guests.  A flat battery may mean that a hire buggy will need to be organised for incoming guests.  This will incur a minimum fee of $99.

Do I have to clean the apartment/villa/house on departure?

You do not need to clean in full. We do ask you to do the following:

  • Clean BBQ
  • Remove rubbish
  • Wash, dry and put away your dishes
  • A $75 excess cleaning fee applies if this is not done.
Can I see an inventory for the particular property I have booked?

Yes, please refer to the individual property page on the website. There is a Property Summary detailing all the inclusions.

Can I organise more than one arrival and departure valet?

Only one valet service is included in your rate. So if your group has more than one arrival time, please specify the first to arrive on the Booking Form.

Any guests arriving later, you can pick up separately in your own buggy. The airport is only a 5 minute drive from most accommodation.

Are towels and sheets supplied in the apartment/villa/house?

All linen is supplied including beach towels.

Are the Hamilton Island resort facilities available when staying in private accommodation?

All resort facilities such as resort pools and bars are available for your use. The non motorised watersports are also available but not included in your rate.

Who do I contact if I have any urgent issues during my stay on Hamilton Island?

There is a compendium in your apartment that has all the relevant phone numbers you will need. This is normally found on the kitchen bench.

What type of activities will there be to do on Hamilton Island?

There are many activities to do on Hamilton Island. Some popular options are a trip to Whitehaven Beach or the Great Barrier Reef. Head to our Activities page for some ideas.

What is Hamilton Island Weather Like?

Hamilton Island is a sub tropical location in the Whitsunday Islands.  As such, the weather on Hamilton Island is pretty sunny all year round.  Here’s a quick guide:

January to April – 23 celcius to 31 celcius
May to August – 18 celcius to 28 celcius
September to December – 20 celcius to 31 celcius

Hamilton Island Climate Generally

During the peak season (Australian Summer – November to  February), you can expect minimum temperatures of 23 degrees celcius up to as high as 31 celcius. Perfect holiday weather!

Can I book Whitsundays Sailing Charters?

Yes, we have several luxury options available. Go on, treat yourself and sail the Whitsundays! Some of the options that may interest you are:

Sail the Whitsundays in Style

Check out Whitsunday Holiday’s Sail & Stay Packages. We can take care of all of it for you and have you dreamily sailing the Whitsunday Islands without any effort at all!

Can anybody drive the buggy?

A drivers license is required to drive the buggy. Hamilton Island is governed by Queensland Roads.

Are groceries available on island and can I preorder from off island?

There is a very well stocked IGA Supermarket on the island.

IGA Hamilton Island is open 7 days a week on the island.

Please note preordering is not available from the mainland.

For further details visit our Hamilton Island Groceries and Supplies Page