Whitsunday Holidays
Frequently Asked Questions

  • Q: Are towels and sheets supplied in the apartment/villa/house?
    A: All linen is supplied EXCEPT beach towels.
    (Unless otherwise specified on your Booking Form)

  • Q: When is my final payment due?


    • A: 30 days prior to arrival.

  • Q: Do I have to complete the Booking Form?


    • A: Yes, the Booking Form needs to be completed and faxed to 07 3011 1059.
    This is also due 30 days prior to arrival.
    You need to ensure you complete your arrival and departure details so that the valet service can be organised to meet you.
    At least one drivers license and credit card section MUST be completed for security purposes.

  • Q: How do I collect the keys for my Hamilton Island apartment and buggy?


    • A: The valet service has the keys and will take you directly to your apartment.

  • Q: Can I organise more than one arrival and departure valet?


    • A: Only one valet service is included in your rate. So if your group has more than one arrival time, please specify the first to arrive on the Booking Form.
    Any guests arriving later, you can pick up separately in your own buggy. The airport is only a 5 minute drive from most accommodation.

  • Q: How do I know what time the valet service will collect me from the apartment for my departure?


    • A: The valet service provides you with a 'information page' on arrival. This will tell you your departure time.

  • Q: Do I have to clean the apartment/villa/house on departure?


    • A: You do not need to clean in full. We do ask you to do the following:
    Clean BBQ
    Remove rubbish
    Wash, dry and put away your dishes
    A $75 excess cleaning fee applies if this is not done.

  • Q: Do I need to refuel/charge buggy at the end of my stay?


    • A: Yes, please ensure you refuel/charge the buggy on departure. A $30 fee applies if this is not done.
    Please keep in mind that the fueling stations only open Monday to Friday, 9am to 4pm.
    If your departure is on the weekend you will need to refuel on the friday. Alternatively, the valet service will happily refuel for you but the fee will apply. If your apartment has an electric buggy, please ensure you charge overnight. On departure please leave charging ready for the next guests.

  • Q: Are the Hamilton Island resort facilities available when staying in private accommodation?


    • A: All resort facilities such as resort pools and bars are available for your use. The non motorised watersports are also available but not included in your rate.

  • Q: Can anybody drive the buggy?


    • A: A drivers license is required to drive the buggy. Hamilton Island is governed by Queensland Roads.

  • Q: Who do I contact if I have any urgent issues during my stay on Hamilton Island?


    • A: There is a compendium in your apartment that has all the relevant phone numbers you will need. This is normally found on the kitchen bench.

    Enjoy your holiday on Hamilton Island

    Contact Us to discuss your next holiday in the Whitsundays and Hamilton Island
    Phone: 1300 653 997 International +61 434 004 029